Shipping Policy
Uptrend, we want your shopping experience to be simple and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed, shipped, or delivered on weekends or public holidays.
During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.
2. Shipping Times
Estimated delivery times depend on your destination and the shipping method selected at checkout.
Typical delivery estimates are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery estimates begin after your order has been processed and shipped.
Please note that these are estimated timeframes and are not guaranteed delivery dates.
3. Shipping Costs
Shipping costs are calculated based on factors such as destination, package size, order weight, and selected shipping method.
The available shipping options and applicable costs will be displayed during checkout before you complete your purchase.
4. Order Tracking
When tracking is available, you will receive shipping information after your order has been dispatched.
You can use the provided tracking information to follow your package's progress.
Please allow some time for tracking information to become active after shipment.
5. Incorrect Shipping Information
Please make sure your shipping address and contact information are accurate before completing your order.
If you notice an error, contact us as soon as possible at jacquelineemails@gmail.com.
Once an order has been shipped, we may not be able to change the delivery address.
Uptrend is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's handling and delivery schedule.
Delays may occur because of:
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays
- High shipping volumes
- Incorrect address information
- Other circumstances outside our reasonable control
If your package appears to be delayed or lost, contact us at jacquelineemails@gmail.com with your order number and tracking information.
7. International Shipping
International shipping availability depends on the destination and products ordered.
International customers may be responsible for additional customs duties, taxes, import fees, or other charges imposed by their country.
These charges are generally not included in the product or shipping price unless specifically stated at checkout.
8. Multiple Items in an Order
If an order contains multiple products, items may be shipped together or separately depending on product availability and fulfillment requirements.
If items are shipped separately, you may receive separate tracking information.
9. Delivery Issues
If your order arrives damaged, contains the wrong item, or is missing an item, please contact us as soon as possible.
Email us at:
Please include your order number and, when applicable, clear photos of the package and product.
10. Shipping Policy Changes
Uptrend reserves the right to update this Shipping Policy when necessary.
Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
If you have questions about shipping or delivery, please contact:
Uptrend
Email: jacquelineemails@gmail.com