Return & Refund Policy
Uptrend, we want you to feel confident in every purchase. If your order doesn't work out, we're here to help with eligible returns and refunds.
1. Return Eligibility
To be eligible for a return, items must generally:
- Be returned within 30 days of delivery
- Be unworn, unused, and in original condition
- Have all original tags attached
- Be free from stains, odors, makeup, pet hair, or other signs of wear
- Be returned in the original packaging when possible
- Include your order details or proof of purchase
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
For hygiene and product-quality reasons, certain items may not be eligible for return, including:
- Worn or washed clothing
- Items without original tags
- Personalized or customized products
- Final sale or clearance items
- Gift cards
- Items damaged after delivery due to improper use or care
3. Size & Fit
We recommend reviewing our Size Guide before placing your order.
If you receive the wrong size you ordered, the item may be eligible for return according to our return requirements. Customers are responsible for selecting the correct size unless the wrong item or size was sent by Uptrend.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Email us at jacquelineemails@gmail.com and include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
We'll review the issue and provide the appropriate resolution.
5. How to Request a Return
Before sending an item back, please contact us at:
Include your order number and the reason for your return. Our team will provide return instructions if your request is approved.
Please do not send items back without contacting us first.
6. Return Shipping
Unless the item is defective, damaged, or incorrectly sent by Uptrend, return shipping costs may be the customer's responsibility.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or another eligible circumstance.
7. Refunds
Once your returned item is received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
8. Partial Refunds
In certain situations, only a partial refund may be available, including when an item is returned with signs of use, damage, missing tags, or other conditions that reduce its resale value.
9. Exchanges
If you need a different size or item, please contact us at jacquelineemails@gmail.com before returning your purchase.
Exchange availability depends on product availability and eligibility.
10. Late or Missing Refunds
If you have been approved for a refund but haven't received it yet:
- Check your bank or payment account.
- Contact your payment provider.
- Check with your bank, as processing times can vary.
If you still haven't received your refund, contact us at jacquelineemails@gmail.com.
11. Contact Us
If you have questions about returns, refunds, or exchanges, we're here to help.
Uptrend
Email: jacquelineemails@gmail.com
Please contact us before sending any return so we can guide you through the process.